General

Please send us an e-mail with your first and last name with which you have registered as a customer at Juchheim to info@juchheim-methode.de. We will then be able to search for your consultant in the system.

Please contact your personal consultant first before contacting the head office. This allows most questions to be clarified quickly and easily.

You can reach the head office/customer service as follows:

Please indicate your order/invoice number and customer number/consultant ID number in the subject line of all correspondence (letter, email) and as the reference for payments.

Orders & Returns

Information on the cancellation for customer orders can be found here

After submitting your order in our online store, you will automatically receive an email confirmation containing all important information about your order. It also contains information about your chosen method of payment. Please ensure a prompt payment of the invoice amount when paying in advance. If you have not received this email, please check the email address you provided and your SPAM folder. You can also find your order details in your customer account.

As soon as your package has left our warehouse, you will receive an email with the tracking number and a link to the parcel tracking—you can use this to track your delivery.

You can only order from us via our online store. For your own safety, orders by phone, fax, or email cannot be considered. You are welcome to order in person from your consultant.

We have opted for the fastest possible processing between your order and our logistics to ensure that you can benefit from extra fast shipping. For this reason, it is not possible to make subsequent changes to your order or to cancel it.

No, there is no minimum order value for orders.

Please log in to the online store with your login details. Under "My Account" -> "Orders" you can see an overview of your orders, and their current status.

It is very troublesome, but happens rarely. For complaints, we will need photos beforehand as well as the reason for the complaint by email. Please also provide us with your customer and order/invoice number.

The defective product must be returned to us. As soon as we receive the product, we will process your complaint as quickly as possible in a satisfactory manner.

Shipping & Delivery

The delivery period is 7 business days, and 14 days for shipments abroad. Business days are Monday to Friday with the exception of public holidays. The delivery period starts on the day after your payment order, i.e., payment via PayPal, credit card (via VR Payment) or transfer order via your bank. In the case of a purchase on account or by installment payment, the delivery period begins with the conclusion of the purchase contract.

After submitting your order in our online store, you will automatically receive an email confirmation containing all important information about your order. It also contains information about your chosen method of payment. Please ensure a prompt payment of the invoice amount when paying in advance. If you have not received this email, please check the email address you provided and your SPAM folder. You can also find your order details in your customer account.

As soon as your package has left our warehouse, you will receive an email with the shipment number and a link to the parcel tracking. You can use it to track your delivery.

The shipping costs vary depending on the country. You will find an overview of the shipping costs here

It is very troublesome, but happens rarely. For complaints, we will need photos beforehand as well as the reason for the complaint by email. Please also provide us with your customer and order/invoice number.

The defective product must be returned to us. As soon as we receive the product, we will process your complaint as quickly as possible in a satisfactory manner.

It is always troublesome when an ordered package is lost—but it happens very rarely. Please send us an email to info@juchheim-methode.de and provide us with your customer number and order number. We will check the whereabouts of the shipment based on the order number or shipment number and discuss further action with you.

Our Products

Unopened cosmetic products have a shelf life of 3 years, after opening they have a shelf life of 1/2 year.

You can find the ingredients for many of our products on their product page. We regularly add ingredients to our product descriptions. Please understand that we cannot provide a detailed listing of ingredients for every product. You can also find an overview of the ingredients on each product label or the outer packaging.

In exceptional cases ( e.g., due to a delivery shortage in production), products may be sold out temporarily. Please be patient. Your selected product will be available again shortly.